Misunderstood: The Scientific Secrets of Modern Communication

by Erica Dhawan

A senior manager is troubled by an email from his boss. Without knowing why exactly, he understands that the period at the end of the word “No.” carries a meaning well beyond a typical mark of punctuation. When it’s possible to be set off by a period (and rightly so), we know are living in challenging times.

In this keynote, strategist and author Erica Dhawan explains the new rules of contemporary communication critical to reducing employee misunderstandings, confusion, frustration, and even corporate crises.

Based on original research, insights and anecdotal stories, Dhawan takes a fascinating, unexpected look at the expectations, boundaries and hidden meanings in today’s largely screen-based dialogues. Learn the new common sense rules of digital communication across business silos, levels, backgrounds and regions. Less about etiquette than business strategy, nor an expose of “old school” versus “millennial” habits, Dhawan argues that communication-based slip-ups and misunderstandings often take place among peers – and that regardless of which tech platforms are in vogue, they’re here to stay…and solve.

Learning Outcomes include:

Provide the new, common sense rules of the subtext of modern communication
Share today’s digital conversational styles and signals that can help eradicate misunderstandings and frustration to foster healthy teams
Provide concrete examples of the anxiety, confusion and misunderstandings inherent in contemporary conversation and explain how better engagement will lead to enhanced communication

What You Can Expect:
Prior to each speaking engagement Erica’s team conducts detailed research in order to ensure event outcomes are achieved and tailored to your audience. Speaking engagements include:

One hour pre-event conference call
An optional confidential data review
A multi-page take-home handout
A professionally prepared, dynamically delivered presentation focused on achieving the outcomes you want with your audience
A custom resource page, exclusively created for your attendees. It will include the slides Erica used in the presentation, along with links to books, articles, and other resources Erica believes will be helpful