A senior manager is troubled by an email from his boss. Without knowing why exactly, he understands that the period at the end of the word “No.” carries a meaning well beyond a typical mark of punctuation. When it’s possible to be set off by a period (and rightly so), we know are living in challenging times.
In this keynote, strategist and author Erica Dhawan explains the new rules of contemporary communication critical to reducing employee misunderstandings, confusion, frustration, and even corporate crises.
Based on original research, insights and anecdotal stories, Dhawan takes a fascinating, unexpected look at the expectations, boundaries and hidden meanings in today’s largely screen-based dialogues. Learn the new common sense rules of digital communication across business silos, levels, backgrounds and regions. Less about etiquette than business strategy, nor an expose of “old school” versus “millennial” habits, Dhawan argues that communication-based slip-ups and misunderstandings often take place among peers – and that regardless of which tech platforms are in vogue, they’re here to stay…and solve.
Learning Outcomes include:
What You Can Expect:
Prior to each speaking engagement Erica’s team conducts detailed research in order to ensure event outcomes are achieved and tailored to your audience. Speaking engagements include:
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