Talent Performance Management Conversations Made Easy!

by Joy Baldridge

Difficult Conversation Avoidance has an adverse impact on talent performance. This virtual seminar is specifically designed to help and empower participants on how to deal with difficult interpersonal situations better and sooner resulting in improved performance. It provides specific “how to” information that can immediately be applied to ease tension and have a better understanding of how to resolve issues and positively influence morale and behavior in your work environment.

I. Efficient and Effective Ways to Manage Talent Performance with Better Feedback and Better Outcomes

Reframe the feedback conversation to advance work performance
Why we procrastinate giving corrective feedback and the ramifications
Craft and deliver feedback messages that motivate, excite, and inspire
The importance of open communication
Understand the role you play and the approach you take
How to detect and defuse a tense situation
The role of perception
Behavior modification techniques and strategies regarding constructive feedback
Understand the underlying issues involved

II. The Essential Communication

How to send and receive the right messages at the right time
Clarify the communication
Understand clashes in communication
Learn and practice ‘Velvet Hammer’ words to use to harmonize interactions
How to avoid taking things personally and putting off feedback meetings
. Achieving positive outcomes and follow-up commitment

III. The Resolution Stage

Determine the difference in perceptions
Understand why we avoid dealing with critical conversations
How to be a solution-seeker and problem solver
How to uncover and deal with underlying issues
Learn prevention strategies – Sooner is better
How to stop issues from intensifying
Create a strategy to better deal with critical conversations and have talent leave happy!
Action Plan and Follow-through