John, “The Ex-Disney Guy” and former Disney leader is an internationally known speaker, coach and author of the top selling book, “Making the Customer Experience Magical Now!” John has inspired audiences with over 3,500 presentations and keynotes all across the globe. He has appeared on all major TV networks and featured in the Virgin Atlantic In-flight Magazine as Australia’s Top Five Best Customer Service/Experience Speakers and Trainers after completing six successful speaking tours in Australia. John was also selected as one of the Top 10 World Thought Leaders on Customer Loyalty in 2021 and 2022.
Prior to speaking, John acquired over 30 plus years of experience in top leadership positions with hospitality industry giants like Hyatt, Hilton, and over a decade with the Disney Company. During his time with Disney, John managed their top luxury resorts, to lead his teams to achieve the highest guest satisfaction ratings among all WDW Resort Hotels.
Today, John is “America’s and Australia’s Customer Experience Coach” and one of the World’s Foremost Disney Philosophy Experts on business growth, leadership, team culture and creating magical customer experiences. He continues to present and coach professionals in all industries in Australia, Saudi Arabia, Jamaica, Dominican Republic and throughout the U.S. to help them create unique memorable customer experiences, staff and leadership training and customer focused winning team environments.