Hell Hath No Fury Like A Customer Scorned. The Five Forbidden Phrases
What are those wicked little phrases that instantly turn your customers off? They frustrate, they annoy, and they cost you business. As Nancy delivers the Telephone Doctor’s famous FIVE FORBIDDEN PHRASES, you’ll recognize them right away. Learn how to permanently banish them from your vocabulary, and replace them with powerful phrases that build customer loyalty and increase your sales. This content-rich program is designed to get your customers swearing BY you, not AT you!
Are You Really Engaged? The Golden Nuggets of Sales & Service
Companies spend big bucks to make their phones ring and attract customers to their business. If those contacts aren’t handled just right, that money is wasted. Nancy Friedman packs this session with her unique insights and techniques to ensure you never waste another dollar of your marketing budget. This is a custom program we like to call “poor man’s Jeopardy.” Customized nuggets for your conference.
Like a game show, the audience gets to pick a “nugget,” and then the fun begins! There’s even a daily double! An audience favorite for all the interactive fun and useful content, this keynote program is a “Nancy favorite” too, because it’s different every time.
7 Traits Of A Successful Leader – Can You Grow And Change Like A Leader?
How do you handle growth and change? What about bad news? Or other obstacles that come your way? Does “Apathy” sound familiar? In this program, keynote speaker Nancy Friedman shares how to handle growth and change with grace, and uncovers the strategies behind these 7 leadership traits:
Choose Your Attitude In Advance
Demonstrate Humor, Energy and Enthusiasm
Resist Negative Tendencies
Be a “Whatever It Takes Person”
Embrace Change; Expect It and Accept It
Be Grateful For What You Have
Sales & Communication Skills A to Z
Learn the language of sales from Nancy Friedman, an expert in capturing and navigating the customer contact from lead to sale. From soup to nuts, front to back, and A to Z, this dynamic and interactive sales program is bursting with tips, skills and techniques you’ll use forever.
Whether you’re a seasoned sales executive or just starting out, you’ll walk out of this session prepared to handle every sales situation like a champ. Always a hit, and labeled a DON’T MISS session! Come join the fun. Special bonus: Nancy shares the 5 Most Frustrating Voice Mail Phrases. The invaluable Q & A at the end is worth the entire program! (DVD and projection screen used)
Selling To Women
Is it really different, selling to women vs. selling to men? Hmmm,
- Do they drive differently?
- Walk differently?
- Think differently?
- Do they talk differently?
You bet they do. And they buy differently, too! Nancy delves into the ‘how to’ of selling to women. And not just because she is one. She understands and shares the driving forces behind a woman’s buying decisions. If you miss certain cues, you could miss the sale. So don’t miss this laugh-out-loud, yet very serious session! Oh, and there are more than just 5 “musts” (that was just to get your attention!), and you can probably use them on men, too!
Telephone Inquiries Are Not Always About Price; How to Capture and Navigate the Call
How much is that doggie in the window? You may recognize that as an old song, but it’s still a current question. If you get price-shopped, this is a great program for your audience. You see, most people ask about pricing because that’s all they know to ask. It’s normally not really what they need at the first breath.
Whether on the phone or in person, if your employees (or you) are giving away price estimates and not getting anything in return (like a name or an appointment), that’s a lost opportunity and possibly a lost sale. Nancy is an expert at engaging the contact, getting names, and gathering information. She will help you get more appointments and eventually more sales!