10 Things You Should Never Do as a Leader
Most leaders don’t want to be good leaders, they want to be great leaders. [They not only want their people to help them look good, but they truly care about helping their people succeed in their own right. They recognize that the more successful they can help make their people, the more successful their people will help make the entire organization. They also know that people don’t leave companies… they leave people, and in our competitive job market they must engage their best team members to keep them from being snatched up by other companies.]
However, leaders are only human and sometimes have “blind spots” that prevent them from recognizing the actions, words and attitudes they exhibit that may be hindering the creativity and engagement of their teams. Recognizing and changing even small things about the way they interact can bring big results because leadership impacts employee engagement, customer service, productivity, sales, profits… everything! So, it is imperative to get leadership right.
Through a series of examples and case studies, Sandy will share the 10 most common activities leaders must stop doing immediately, as well as uplifting stories, ideas, templates and models to help them focus on positive everyday behaviors they can implement now. She will also help attendees recognize their “emotional logoTM” and how they can change their emotional “branding” to inspire their teams to produce higher results.
Learning outcomes for this session:
In this program you will learn to:
- Recognize and eliminate behaviors that hinder team performance
- Utilize tools and templates to help you focus on positive everyday behaviors
- Inspire your teams through positive emotional “branding” that inspires them to produce higher results
- Learn simple actions you can do every day to inspire your teams to produce higher results.
Turn Your Workplace Into a WOWplace®!: 5 Rules for Leading Your Organization to Success
The mindsets and concepts of great leadership have been taught forever. In fact, we all know what to do; the difficulty comes in finding ways to do it consistently, even in the face of disengagement and business and personal pressures. An added challenge is that we all have “blind spots” when it comes to our own thoughts and behaviors that are hard for us to recognize and even harder for others to tell us.
In this entertaining and enlightening program, Sandy shares stories and insights that help leaders identify what their people can’t tell them about what they may be inadvertently doing to inhibit employee engagement and contribution. She will share a successful formula for creating cultural consistency in the midst of human inconsistency and allowing everyone to respond respectfully and compassionately when human mishaps occur so everyone can get back to business ASAP.
*If time permits, Sandy also guides attendees in using her proprietary leadership assessment tool, Leadership BingoTM, to quickly assess their strengths and identify any gaps (“blind spots”) in their leadership skills or their consistency in applying those skills to everyday workplace situations.
Learning outcomes for this session:
Following this presentation, participants will:
- Learn the top three indicators of world-class employee engagement and put that knowledge to work for them;
- Utilize the top 3 factors that attract employees to a particular workplace to also retain them;
- Use 5 leadership guidelines to motivate and engage their associates at a higher level;
- Avoid a multitude of attitudes and behaviors that actually drive talented people away…
- Utilize 5 principles to make the workplace: Safe, Respectful, Human, Innovative, and Rewarding.
- Create a competitive advantage by encouraging employees to share their tacit knowledge.
- Build stronger relationships by remembering to focus on their “Human” Duties while performing their Job Duties.
- What makes us say WOW?
- Creating a WOW is a matter of will: Will I Or Won’t I?
- Aim for the WOW – keep your eye on the target, even in the face of active disrespect
- Be human – not “humanoid”!
- Leadership BingoTM: Where are the gaps in my leadership skills, and what actions can I do every day to fill those gaps and connect with my people?
The Invaluable Assistant: 15 Hard-Hitting Ideas From the Field
Your competence makes you “indispensable.” Beyond that there are mindsets, attributes and skill sets that executives prize in their assistants – features that move you from “indispensable” to “invaluable.” Knowing what your leader is looking for (often before they know), “having their back” by anticipating needs and attending to things they overlook, and acting with the agility and adaptability demanded of executives is as critical to your success as it is to theirs. Direct from executives, get 15 hard-hitting tips, skills and mindsets that they desire and you need in order to stay on top of your game and help your executives stay on top of theirs.
In this program you will:
- Learn the difference between being “indispensable” and being “invaluable” – and why it matters
- Recognize what leaders are truly looking for in their executive assistants
- Receive over 30 tips and ideas for serving your executive at a higher level
- Discover the mindsets and habits of the most invaluable assistants
- Understand the “trade-offs” that come with being the right-hand person for a busy executive who doesn’t keep “normal” business hours
- Hold interactive discussions to raise the respect and credibility of the entire Administrative team
- Get tools and templates to help you raise your impact to the level of “WOW”!
The Admin’s Guide to Leading Without Rank
Congratulations! You have been asked to serve on or lead a team at work. You have responsibility and deliverables, but no real organizational authority. Now what? Since the title was invented, administrative professionals have been vested with great power and unofficial leadership. Join Sandy as she shares informal leadership processes that allow you to lead without rank, up down and across the organization.
This program focuses on focuses on informal leadership processes that allow you to:
- Capitalize on that power;
- Gain greater visibility in your company’s culture;
- Unlock tremendous leadership abilities using relationships, feedback and team-building skills; and
- Use Indirect Influence to persuade others to act… without ever issuing a directive.