If You’re Not Outstanding, You’re Not Standing Out
Good simply isn’t good enough anymore. Whether it’s the customer experience you deliver, the leadership you provide or the workplace culture you’ve created, success depends on you being outstanding. What is ‘outstanding?’ It’s attitude. It’s skill. It’s believing that you can always improve. It’s passion. Shaun leads the audience into the compelling mindset and simple rules that creates outstanding results.
Your Journey to WOW Starts Now
Based on Shaun’s new book by the same name, this is a unique, entertaining and innovative look at customer experience through the only lens that matters – the eyes of our customers. It’s a journey that will forever change how participants look at customer experience, showing them how they can transform an organization starting today. This is an ideal cross-functional company-wide session.
The Path to Outstanding Leadership
Inspirational leaders create inspired workplaces and amazing customer experiences. It’s as simple as that. In this fun and thought-provoking session, Shaun debunks the traditional manager role and the outdated feedback process we were all brought up with. He demonstrates how a single small change in leadership strategy and mindset can have immediate payoff in employee engagement, business results and a positive workplace culture. This is ideal for leaders at all levels.
Own It, Or Forget It
Own It or Forget It brings powerful and inspiring insights on how to own customer’s experiences, and spark a customer-focus passion in the people around you. Using humor, compelling anecdotes and evidence- based strategies, Shaun drives home the impact one person can have on customer loyalty. This keynote presentation includes Shaun’s famous story of Luanne – the outstanding Waffle House hostess. This is an ideal session for everyone who is in direct contact with customers.
Difficult People are Amazing Opportunities
Cranky customers, uncooperative coworkers, disengaged employees — we’ve all seen them. When you apply the right mindset and skills, these challenging people can turn into your greatest assets. In an entertaining and fast-paced format, Shaun introduces simple, research-based strategies for transforming liabilities into irreplaceable assets. This is ideal for everyone in an organization.
Open Your Mind – Change Your World
Shaun leads the audience down a riveting series of success stories to shine a light on why highly successful people achieve the results they do. It’s not luck. It’s not fate. It is in their ability to see and capture opportunity in places where others see only problems. Shaun introduces simple strategies for changing our perspectives and opening our field of vision. He shows how to break through the fear of failure and take decisive action. This is an ideal session for business leaders and owners, franchisees and salespeople.
